Satisfying our customers is a business philosophy
that we respect, practice, and emphasize in our business.
Need to Return a product?
To return a product to
FleetScan Solutions, you'll need to request a
Return Merchandise Authorization (RMA) number. This can be done by contacting our
service department at
info@fleetscan.com,
or by telephone. NO returns of any type will be accepted without
an RMA.
To request an RMA:
By phone: 1-604-781-1411
Monday - Friday: 8 a.m. - 6 p.m. CT
Saturday: 9 a.m. - 5 p.m. PT
By e-mail:
info@fleetscan.com
We'll need the following information to authorize your
return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In general,
FleetScan Solutions
accepts returns on merchandise from select manufacturers within
30
days. However, FleetScan
reserves the right to authorize product returns
beyond 30 days from the invoice date. IF the product is accepted
after 30 days, credit will be issued toward one of the
following:
-
FUTURE PRODUCT PURCHASES
-
ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON
RETURNED ITEMS. Customers
are responsible for all shipping charges back to
FleetScan Solutions
on returned items, and
FleetScan
will pay the shipping charges on the
replacement or exchange item(s) going back.
- SEND YOUR RETURN VIA COURIER TO THE
ADDRESS BELOW: AND
FleetScan Solutions
WILL COVER THE SHIPPING CHARGE
- FleetScan Solutions
#326-2906 W. Broadway
Vancouver, BC
Canada
V6K 2G8
Returns within 30 days from invoice date can be
for exchange, replacement refund or credit at
FleetScan Solutions'
discretion. Please be aware that specific manufacturers have
more restrictive return policies.
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